# Virtual ID for Tuya Connectivity Products

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**Applies to:** All Tuya Connecititvy Products | **Scenario:** Remote Support | **Updated:** 2026-04-25
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### Virtual ID for Tuya Connectivity Products

If you encounter any operational issues with your connected devices **during daily use**—after the initial installation are complete—our technical support team can remotely diagnose the problem to provide a faster resolution. To do this, we will need your device's **Virtual ID**.

#### What is a Virtual ID?

The **Virtual ID** is a unique serial number assigned to each specific device. Providing this ID allows our technical support team to retrieve the device's cloud operational logs from the **last seven days**. This data is crucial for checking connectivity drops, error codes, and other anomalies without needing to inspect the device in person.

> 🔒 **Privacy Note:** Sharing your Virtual ID only grants our engineers access to the device's technical logs for troubleshooting purposes. It does not expose your personal account information.

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#### How to Find Your Virtual ID

You can easily locate the Virtual ID of your device by following these steps within the **Smart Life app**:

1. **Open the Device Panel:** Open the Smart Life app and tap on the specific device you are experiencing issues with.
2. **Go to Device Settings:** Tap the **Edit/Settings icon** (usually a pencil `📝` or hexagon icon) located in the top right corner of the screen.
3. **Access Device Information:** In the settings menu, tap on **Device Information** (often indicated by an `ℹ️` icon).
4. **Copy the Virtual ID:** Look for the **Virtual ID** in the list. You can simply tap the **Copy** button next to it to save it to your clipboard.

<figure><img src="/files/aEopIkTfxWQ0APOXRY8i" alt=""><figcaption></figcaption></figure>

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#### What to Do Next

Once you have copied the Virtual ID, please paste it into your support ticket, email, or chat window when communicating with our technical support team.

**Example format to send to support:**

* **Device Model:** \[e.g., Smart Plug Gen 2]
* **Issue Description:** \[e.g., Device goes offline every few hours]
* **Virtual ID:** `6cf2db04d11811623980ka`


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