"Failed to Add the Device" Error in Smart Life App
🔴 Symptom
When pairing SPM, SDM, or SRS series devices, the Smart Life app times out and displays a red "Failed to add the device" error message.
🟢 How to Fix
Every Tuya-enabled device from Bituo undergoes strict factory testing before shipment. If you encounter this error, it is typically related to app compatibility or a product version mismatch. Please check the following two common causes:
1. Update the Smart Life App Older versions of the app might not recognize our newest device firmware.
Action: Go to the App Store (iOS) or Google Play (Android), update Smart Life to the latest version, and try pairing again.
2. Verify Your Device Version Bituo offers different connectivity versions for the SPM/SDM/SRS series. The Smart Life app only works with devices equipped with Tuya Wi-Fi or Tuya Zigbee modules.
Action: Check the label on your device or your original order details. Ensure you have the Tuya Wi-Fi or Tuya Zigbee version. (For example, versions like Standard Zigbee 3.0 or Open Wi-Fi are not compatible and cannot be added to the Smart Life app.)
💬 Still Need Help?
If the issue persists after completing the steps above, please contact our support team at support@bituo-technik.com with your device's serial number (SN) or order details. We are here to help!
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