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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Service & Support

  • Section 1: General FAQ (通用常见问题)

    • Ordering & Payment (如何下单、付款方式)

    • Shipping & Lead time (物流周期，针对欧/亚市场)

    • Compliance (REACH, RoHS, GDPR 说明)

  • Section 2: Service & Policies (服务协议)

    • Warranty Policy (保修条款 - 硬件厂商的核心)

    • Return & Refund (退换货流程)

    • Privacy Policy (隐私政策)

  • Section 3: Contact Us (联系我们)

    • Technical Support (技术支持入口)

    • Sales Inquiry (大客户/SI 询价)

    • Latest News

    Section 4: Change Log

    💡 最佳实践方案：把卡片改为“Changelog（更新日志）”

    建议你不要删除这个入口，但改变它的定位。把 Product Updates 改名为 Changelog 或 What's New，并采取以下策略：

    1. 卡片内容做成“时间轴”： 全局卡片只记录大版本或跨产品线的改进（比如：2026-Q1: 全线设备 Zigbee 协议优化）。

    2. 做成“链接集合”： 全局卡片内部不需要写具体细节，而是通过列表链接到各个 Product Document 里的具体 Release Notes。

Do you offer ODM collaboration? [SPM/SDM/SRS Products]

Yes, we offer ODM collaboration for most of our Electrical Monitoring Devices. We are glad to stay behind the scenes if an ODM business model can accelerate the digitalization of power distribution systems and make smart energy management accessible to more people.

For hardware product brand customers, our ODM program is primarily focused on:

  1. Electrical installation product brands — promoting energy efficiency management within power distribution systems of homes, buildings, and infrastructure.

  2. Residential clean energy equipment brands — including solar inverter, battery storage, and EV charger manufacturers whose products typically require local automation integration with energy meters for real-time control and optimization.

  3. Smart home product brands — looking to expand their product line beyond home automation into energy management, extending their ecosystem from smart living to smart energy.

For system integrators and total solution providers, we understand your business is largely project-driven. For smaller projects, a standard off-the-shelf solution is likely the most practical path. However, for large-scale projects with significant volume and scope, we are fully committed to providing dedicated ODM support to help you deliver a tailored, competitive solution.

We can further provide customer-specific design and customization for ODM partners who have an ambitious and feasible plan to grow together.

Where can I buy your products? [All Products]

If you would like to purchase directly from us, there are currently two options:

  • Direct Contact (B2B & ODM): You can reach out to us at info@bituo-technik.com. Whether you are looking for ODM collaboration or want to directly purchase our branded products in volume, our team is ready to assist you.

  • Official Online Store (Orders typically under $2,000 / €2,000): For smaller orders or sample purchases, you can shop conveniently at our independent online store: shop.bituo-technik.com. We offer tiered volume discounts directly on the site. Additionally, long-term customers can contact us to apply for an exclusive loyalty partner discount.

Retail E-commerce Partners: We also work with various retail e-commerce partners, primarily focusing on our Standard Zigbee 3.0 product lines. For instance, customers can also purchase our devices through Domadoo (France) at https://www.domadoo.fr/.

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